Daily open door policy in ICT ensures direct public access to officials

ISLAMABAD, (UrduPoint / Pakistan Point News - 15th Apr, 2026) The Islamabad district administration has continued its open-door policy, allowing citizens to meet officials on a daily basis and present complaints and suggestions without restriction.

The system ensures that people can visit offices during working hours and get direct access to administrative officers, including assistant commissioners. Officials said the policy is also helping review performance and address issues reported by the public.

According to the district administration, the Deputy Commissioner (DC) of Islamabad meets citizens every day to hear their concerns. During these meetings, complaints and proposals shared by the public are forwarded to the relevant officers with instructions for immediate action. This process aims to ensure that issues raised by citizens are handled without delay.

The DC Islamabad stated that citizens are free to visit district administration offices at any time during official working hours. The policy has been implemented across all public offices under the district administration, making it easier for people to reach the concerned departments.

Citizens can also meet assistant commissioners and other administrative officers without any restriction or prior appointment.

Officials said the open-door policy provides an opportunity to directly assess the performance of officers. By interacting with citizens, the administration receives first-hand information about ongoing issues in different areas of the city. This helps in identifying gaps in service delivery and taking corrective measures.

The administration further stated that regular interaction with citizens allows officials to understand ground realities and respond accordingly. Through these meetings, the district administration aims to resolve public issues based on direct feedback rather than relying only on reports.

The open door policy remains in effect, and citizens are encouraged to visit offices, share their concerns, and take part in improving administrative services.