FTO facilitation office to be set up at LCCI

LAHORE, (APP - UrduPoint / Pakistan Point News - 23rd Jul, 2026) Wafaqi Tax Mohtasib (Federal Tax Ombudsman-FTO) will establish a facilitation office at Lahore Chamber of Commerce and Industry (LCCI).

This was agreed in a meeting between FTO Punjab's Director General Riaz Hameed Chaudhry and LCCI President Faheem Ur Rehman Saigol here at Lahore Chamber on Thursday. The FTO Director Tahir Zameer accompanied the Director General during the meeting.

The DG assured complete support to the business community in addressing issues related to taxation and other government departments.

Matters pertaining to taxpayers’ facilitation, complaint resolution mechanisms and stronger institutional coordination between the two organizations came under discussion.

LCCI President Faheem-ur-Rehman Saigol appreciated the role of the Wafaqi Tax Mohtasib and thanked the Director General for assuring his full cooperation. He said that the business community often faces procedural and administrative hurdles that require timely intervention and resolution. He added that close coordination between LCCI and the Wafaqi Tax Mohtasib would help facilitate businesses and strengthen confidence among taxpayers.

The LCCI President said that the Chamber remains committed to safeguarding the interests of the business community and providing a platform for addressing issues affecting trade, industry and investment. He expressed the hope that stronger collaboration between the two institutions would lead to more efficient handling of complaints and improved service delivery.

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Speaking on the occasion, Riaz Hameed Chaudhry said that the Office of the Wafaqi Tax Mohtasib is committed to providing prompt and effective relief to taxpayers facing difficulties due to maladministration or procedural delays. He said that the institution serves as an important forum for resolving complaints and ensuring that taxpayers receive fair treatment from public-sector organizations.

The Director General emphasized that the business community plays a vital role in economic growth, investment generation and employment creation. Therefore, every effort should be made to facilitate businessmen and industrialists and address their legitimate concerns through efficient and transparent mechanisms.

He said that the Wafaqi Tax Mohtasib has established an effective system for handling complaints and ensuring their timely disposal. He added that taxpayers can submit complaints through multiple channels, including online platforms, while regional offices are also working to provide quick and accessible services to complainants across the country.

A key outcome of the meeting was the decision to establish a Wafaqi Tax Mohtasib Facilitation Office at the premises of the Lahore Chamber of Commerce and Industry. The facility will provide guidance to taxpayers, assist them in filing complaints and help ensure quicker resolution of their grievances through direct liaison with the relevant authorities.