Ombudsman Naveed Kamran Baloch Directs Improved Facilitation for Complainants, Expands Outreach Measures

ISLAMABAD, (UrduPoint / Pakistan Point News - 13th Apr, 2026) Federal Ombudsman Naveed Kamran Baloch has directed officials to ensure maximum facilitation for complainants visiting the institution.

He emphasized that if a complaint pertains to another federal or provincial ombudsman, it should not be rejected; instead, it must be received and forwarded to the relevant office along with an official letter.

Chairing a monthly review meeting, the Ombudsman stated that initiatives such as the Outreach Complaint Resolution (OCR) program and open courts (Khuli Katcheries) will continue to provide justice closer to people’s homes. He added that further measures are being planned to expand these efforts.

He also noted that the Alternative Dispute Resolution program (IRD) is being expanded to resolve disputes between parties through mediation.

Officials were instructed to ensure that complaints are resolved within the stipulated period of 60 days,said in a Press release issued here on Monday.

During the briefing, it was revealed that a total of 62,734 complaints had been received up to March 31 this year. Currently, 213 federal government institutions are linked with the Computerized Management Information System (CMIS). Complaints pending for more than one month in these departments are automatically transferred to the Ombudsman’s system for action. Efforts are underway to connect remaining institutions with this system.

The Ombudsman further directed that awareness campaigns about the institution should be strengthened so that more people can benefit. He also highlighted that steps are being taken to further improve the institution’s infrastructure.