WASA MD directs to improve performance

LAHORE, (APP - UrduPoint / Pakistan Point News - 8th Jun, 2026) Water and Sanitation Agency (WASA) Lahore has intensified efforts

to further enhance its operational performance and service delivery

standards.

An important review meeting was held under the chairmanship of WASA

Managing Director Ghaffran Ahmed, to assess the ongoing operational

activities and public service initiatives. All Town Directors attended the

meeting in person, while Executive Engineers (XENs) participated via webinar.

During the meeting, a detailed review was conducted of the progress made

in desilting operations and the Complaint Management System.

The Managing Director directed all officers concerned to ensure timely

desilting of drains and sewerage lines to improve drainage infrastructure

ahead of monsoon season.

Emphasizing citizen facilitation, Ghaffran Ahmed stressed the importance

of resolving public complaints promptly and within the prescribed timelines.

He also instructed officials to continuously monitor the Complaint Management

System and take necessary measures to further improve its effectiveness

and performance.

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The WASA MD directed field officers to ensure daily reporting of operational

activities and instructed all operational teams to remain on high alert in view

of the upcoming monsoon season.

Special instructions were also issued to conduct a comprehensive survey

of manhole covers across all neighborhoods and streets of the city. Taking

a strong stance against theft of manhole covers, the MD directed officials

to register attempted murder cases against those involved in such criminal

activities, considering the serious risks posed to public safety.

He urged the citizens to remain vigilant regarding manhole cover theft and

to report immediately any such incidents by calling 15. Residents were also

requested to report damaged or missing manhole covers through the WASA helpline 1334.

The Managing Director reaffirmed that providing the public with the best possible

drainage and sanitation services remains WASA’s top priority. He stated that

any negligence in delivering relief and services to citizens would not be tolerated.